Call Audit Dashboard
System Online
Red Flag Calls
12
↓ 8% from last week
Good Calls
67
↑ 12% from last week
Total Audited
248
↑ 15% from last week
Compliance Score
84%
↑ 7% from last week
Sales Script Configuration
1. Professional Greeting: "Hi [Name], I'm calling from [Company Name]. How are you doing today?"
Compliant
2. Lead Qualification: "I see you inquired about [Service]. Are you currently looking to replace or repair your system?"
Compliant
3. Value Proposition: "We specialize in [Service]. Our pricing is competitive and we offer [Benefit 1], [Benefit 2], and [Benefit 3]."
Compliant
4. Objection Handling: "I understand cost is important. Here's what sets us apart: [Unique Selling Point]. Can I ask you a quick question?"
Compliant
5. Close & Appointment: "Would tomorrow at [Time] or [Time] work better for a free inspection? I'll send you a confirmation via SMS."
Compliant
Audio & Call Intelligence
Voice Level
72dB
OPTIMAL VOLUME
Peak Volume
89dB
Clarity Score
84%
Filler Words
23x
Agent Position
Walking detected — 87% confidence
Walking
87%
Sitting
12%
Standing
1%
Background Noise
Traffic
High
Crowd
Med
Wind
Med
Music/TV
Low
Recent Audited Calls
45
SCORE
Anya C. — Lead #4821
92
SCORE
Marcus R. — Lead #4819
71
SCORE
Lisa K. — Lead #4817